FAQs

General

My business is located outside Australia. Can you still help?

Absolutely. Where you are geographically is not important. Around half our Clients are based outside of Australia.

How long will it take from when I sign up to my store going live?

Within 4-6 weeks for most products as long as you provide all requested info promptly. Allow 6-8 weeks for cosmetics and some foods.

Can you fulfil wholesale orders for us from your Osaka warehouse?

Yes. We are able to clear product through Customs for you and then ship as and when to your wholesale Customers.

My products are very expensive and some are one-offs. Can I fulfill from my home country?

Yes. For very high end products or one-offs, such as pieces of art, high end jewellery, etc. we recommend shipping direct from your own warehouse using a reliable international courier such as UPS. We also have an optional plan of fulfilling domestically via our Osaka Warehouse where product is kept in a designated safe. Please contact us for more details.

Doesn’t Rakuten have the largest online market share in Japan?

Yes, it does but it is losing ground fast to Amazon. Rakuten is expensive and incredibly involved. There are many hidden costs and they only pay out to sellers every two months which for a small business can put a huge strain on cash flow. Average set up costs start around 2 million yen with high ongoing monthly costs.

Having said this, we do have a low cost solution for selling via our existing Rakuten Store. Please contact us for a quotation.

Shipping

Can I fulfil orders from my home country, i.e. ship internationally to Japan?

Yes you can but if you’re serious about succeeding in the Japan marketplace, you need to provide a level of Customer Service that the Japanese Consumer is used to. It is commonplace to order a product and receive it next or even same day.

You will probably lose many sales if a Customer has to wait a week or two for it to arrive and many will not be willing to pay high shipping costs.

Also, international shipping can be unreliable. Products can arrive damaged, late or even get lost. The Customer may refuse it if they do not wish to pay import duties and it will be returned to you. You are exponentially increasing the chances of negative reviews being left on your store.

The only exception to this is very high end products or one-offs, such as pieces of art, high end jewellery, etc. where we recommend shipping direct from your own warehouse using a reliable international courier such as UPS. We also have an optional plan of fulfilling domestically via our Osaka Warehouse where product is kept in a designated safe. Please contact us for more details.

Should I ship my products via Sea or Air?

When starting up, Air is recommended as product arrives within a few days and it is easy to manage stock levels. If you suddenly had a spike in sales and found you ran out of a product on a Monday, you could have your store replenished by Friday the same week.

Long-term, once sales are up, you should be looking to ship pallet or container loads via sea freight.

Fees & Payment

Does Amazon Japan send payments to my bank in Yen or in my local currency?

Payments are sent in your local currency not in Yen.

How long do payments from Amazon Japan take to arrive?

To an Australian account from Japan, usually next day. Pretty much most banks should process within 2 or 3 working days.

What currency is your quotation pricing in?

All pricing is shown in Australian Dollars (AUD$).

We are also able to quote in USD, CAD, GBP and EUR by request.

Pricing

What should my retail price be for Japan?

Obviously, this is your decision but our rule of thumb is around 10 or 15% more than your domestic retail price is fair and takes into consideration shipping costs and tax.

We advise on the pricing of similar products in the marketplace to ensure you have a competitive edge.

Bear in mind that nowadays, a Japanese Customer can search online for your product and would not be happy if they found it selling for much less in another territory.

Should I price myself to be competitive or go for premium?

Cheaper doesn’t mean better. If you have a quality product (and this is key), you can certainly charge a premium for it. As long as you have a “brand story” that backs up a higher cost, then you can charge more.